Standard Terms and Conditions for the Licensing of Data

 
ABOUT US
www.lbm-data.co.uk ("Site") is a website operated by Convergys Intelligent Contact Limited ("Convergys", "us", "we", "our"). We are registered in England and Wales under company number 02714607 and with our registered office at 70, Atlantic Street, Altrincham, Cheshire WA14 5FY. Convergys are VAT registered with registration no. 864 4207 22.
These terms and conditions will apply to the licensing of data available for ordering on or through the Site or linked websites. Please read these terms and conditions carefully before placing any order to licence data from us. You should understand that by placing an order to licence data from us you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
Please click on the button marked "I Accept" at the end of these terms and conditions if you accept them or "I Do Not Accept" if you refuse to accept them. Please understand that if you refuse to accept these terms and conditions you will not be able to licence any data from us.
1. DEFINITIONS
In this Agreement, the following words and expressions have the meanings set out below, unless the context requires otherwise:
"Agreement" means the Order Form (once accepted by us in accordance with clause 11.2) together with these Standard Terms and Conditions for the Licensing of Data;
"Data" means information of any kind, however presented whether comprising names, addresses, telephone numbers, fax numbers, email addresses or other information, graphs, maps, pictures, sketches or otherwise in any other form which is supplied or made available by us to you in connection with this Agreement;
"Database" means a collection of data, information and / or materials (including for the avoidance of doubt Data and Materials) whether recorded, collated or stored electronically or otherwise;
"Derivative Work" means any copies of the Data or Materials (or any part thereof) and/or any materials, Databases or other works whatsoever derived from or using any of the Materials, Data or Databases supplied or made available by us to you in connection with this Agreement;
"Direct Marketing Campaign" means any copies of the Data or Materials (or any part thereof) and/or any materials, Databases or other works whatsoever derived from or using any of the Materials, Data or Databases supplied or made available by us to you in connection with this Agreement;
"End User" means an individual, business or other target in respect of whom details (whether address, email, telephone number or otherwise) are included in any Data or Materials;
"Licence Date" means the date of delivery of the Data, and where Data is to be delivered in instalments or updates are to be provided, means the date of delivery of the first instalment of Data;
"Licence Fee" the fee for the use of the Data payable to us as set out on the Order Form;
"Licence Period" means, unless otherwise specified on the Order Form, the period of 12 months commencing on the Licence Date;
"Material" means any disks, tapes, documents or other physical media supplied by us to you on which Data or a Database or Databases is/ are stored and/or recorded but excluding such Data and Databases themselves;
"Multiple Use" is a type of permitted use which, if specified as the Permitted Use on the Order Form, means (unless otherwise specified on the Order Form) the Licensee may use the Data (other than email addresses) for the purpose of seeking to make contact with End Users during the Licence Period in connection with any number of Direct Marketing Campaigns relating to the business of the Licensee and use Data which is email addresses for the purpose of sending not more than 12 emails during the Licence Period to each such email address;
"Order Form" means the electronic form accessible online within the Site which is completed (where applicable) by the Licensee. The Order Form sets out details of the Licence Fee, Licence Period, Permitted Use of Data and other details relating to the licence by Convergys of Data;
"Permitted Use" means the Licensee's permissible use of the Data in connection with a Direct Marketing Campaign or Direct Marketing Campaigns relating to the business of the Licensee, as may be specified on the Order Form;
"Single Use" is a type of permitted use which, if specified as the Permitted Use on the Order Form, means (unless otherwise specified on the Order Form) the Licensee may use the Data for the purposes of seeking to make contact with End Users once only during the Licence Period in connection with a single Direct Marketing Campaign of the Licensee. For the avoidance of doubt, where the Permitted Use is a Single Use (and unless otherwise specified on the Order Form), the Licensee may not seek to contact any individual End User by whatever means more than once in connection with the Direct Marketing Campaign of the Licensee (with the exception that where seeking to make contact via telephone, the Licensee may make repeated calls until such time as the call is answered) nor in connection with more than one Direct Marketing Campaign of the Licensee;
"you" or "your" or "Licensee" means you, the organisation identified in the Company details section of the Order Form;
"Undeliverables Threshold" means for the purposes of this Agreement, 19% of the e-mail addresses in the Data licensed and supplied to the Licensee pursuant to this Agreement.
2. LICENCE
2.1 Convergys hereby grants to the Licensee a personal, non-exclusive, non-transferable licence to use the Data in the United Kingdom for the Permitted Use during the Licence Period only.
2.2 You expressly agree that:
i) You shall not use the Data, Materials, Derivative Works or any part thereof in connection with any use other than the Permitted Use. For the avoidance of doubt, neither Data nor Derivative Works may be reproduced in, used in or as part of any product or services produced, sold or marketed by you at any time;
ii) You shall not provide, lend, disclose, share, make available or allow the use of the Materials, Data, Derivative Works or any part thereof, to or by any third party (including any group or associated company of yours) for any purpose whatsoever except to the extent permitted pursuant to clause 2.3 (employees and agency staff);
iii) You shall ensure that neither the Data nor the Materials nor any Derivative Works nor any part thereof shall be transferred or transmitted outside the United Kingdom and shall not be accessed or used outside the United Kingdom;
iv) You shall not use the Data, the Materials, Derivative Works or any part thereof in connection with the production of any Database, product or services made available or to be made available by you to your customers, clients or the general public or to compete with any Database products or service of ours or our data suppliers, including in particular (but without limitation) by way of involvement in the production of publication of any directory (local, regional or national) in any format on any media whose content is primarily either classified advertising or “white pages” listings or to provide or enable the provision of a telephone directory enquiry service.
2.3 You shall be permitted to allow your employees and individual agency staff or contractors working at your premises to use the Data on your behalf for the Permitted Use only provided that such employees, agents and/ or contractors comply with the terms of this Agreement with regard to the use of the Data. You shall remain liable for all acts and omissions of your agents and contractors as if their acts or omissions were acts or omissions of you. For the avoidance of doubt you shall not be permitted to provide the Data to any other agency, service provider or business to use the Data or allow any of them to use the Data, whether on your behalf or otherwise.
2.4 You acknowledge that certain data may deliberately include “seed” or “dummy” records which do not relate to a real individual, business or target. Such records are included for the purpose of monitoring use of the data or checking for unauthorised use. You agree not alter or delete or seek to alter or delete such records from any Database, Materials or Derivative Works. Use of a “seed” or “dummy” record shall be prime facie proof of use of the remainder of the Data.
2.5 Convergys reserves the right to treat any use by you of any of the Data, Materials or any Derivative Work which is outside or exceeds the scope of the Permitted Use, or takes place otherwise than during the Licence Period as a binding order by you for an appropriate number of Single Use or Multiple Use licences as would be required to properly permit such use and in respect of which you shall be obliged to pay us a licence fee which shall be calculated (unless a fee has otherwise been agreed by us in advance of such use) in accordance with our standard rates for such licence at the time of such use. In calculating the type and number of licences required, use properly licensed and paid for will be disregarded and use of any Data, Materials or any Derivative Work shall be treated as use of all Data. Our standard rates as at the date of this Agreement are as follows but these may be amended from time to time without notice:
Single Use Multiple Use
Mail £100 per 1000 records £190 per 1000 records
Mail and phone £135 per 1000 records £230 per 1000 records
Email £250 per 1000 records £400 per 1000 records
2.6 You may not make any copies of the Data or Materials other than one copy of the Data for archiving purposes. You must store the Data separately from other data in a secure environment. You must not permit or allow any other person to copy the Data.
3. DELIVERY
3.1 Data and Materials shall be provided or made available in the format and manner specified in the Order Form or otherwise as may be expressly agreed subsequent to our confirmation of acceptance of your order in accordance with clause 11.2
3.2 If we agree with you to supply and deliver any Materials, you agree to pay our applicable delivery, packing and insurance charges as notified from time to time in respect of such delivery in addition to the Licence Fee.
3.3 Risk in the Materials during transit shall be yours. In the event that Materials are damaged or lost during transit, we shall make available additional copies of the Materials to purchase at cost price. Any damage or defects to the Materials or Data evident on receipt or shortfalls in delivery must be notified to us within 14 days of the delivery date (or expected delivery date in the case of shortfalls), otherwise Convergys shall not be able to consider and shall not be liable in respect of any claims relating thereto.
4. PAYMENT TERMS
4.1 You agree to pay Convergys the Licence Fees in immediately available funds, together with any other charges agreed or referred to in this Agreement on or before their due date for payment.
4.2 Unless otherwise stated in the Order Form or expressly agreed in writing by Convergys (without prejudice to clause 11.2 and the right of Convergys to refuse any order) payment of the Licence Fee is due immediately upon you completing an Order Form and placing an order through our Site. Where required by Convergys in its sole discretion, such payment shall be made via the online payment mechanisms within, controlled or linked to by the Site. If we have expressly agreed that you are to be charged by invoice, then the applicable Licence Fee shall be invoiced following our acceptance of your order in accordance with clause 11.2. Charges other than any Licence Fee shall be invoiced by Convergys as and when they are incurred.
4.3 Unless otherwise expressly agreed by and with Convergys and without prejudice to clause 4.2, Payment of Convergys's invoices are due 30 days after the date of any such invoice.
4.4 All sums payable by you under this Agreement are stated exclusive of taxes, including VAT. Such taxes shall be payable by you in addition at the rate and in the manner prescribed by law from time to time.
4.5 Any sum payable to Convergys shall be paid without regard to any equity, set-off or counterclaims. Without prejudice to its other rights and remedies, Convergys shall be entitled to interest on overdue sums at the rate of 5% above the base rate (varying) of Convergys's bankers for the time being, accruing daily from the date of issue to the actual date of payment (both dates inclusive), whether before or after judgment.
4.6 Notwithstanding any other provision of this Agreement, time of payment of the Licence Fee and other charges payable by you shall be the essence of this Agreement.
4.7 Without prejudice to its other rights and remedies, Convergys shall be entitled, by serving notice of suspension on you, to suspend the licences granted to you hereunder, during any period that any sum under this Agreement is overdue until all such sums have been received by Convergys in full. You shall not use the Data, Materials or Derivative Works during any period of suspension. Any use by you of the Data, Materials or Derivative Works during the period of suspension shall be a material breach of this Agreement and without prejudice to Convergys's other rights and remedies, the provisions of clause 2.5 shall apply.
5. INTELLECTUAL PROPERTY RIGHTS
5.1 All copyright, database rights, other intellectual property rights and all other proprietary rights ("IP Rights") in the Materials and Data shall be and remain as between you and us the property of Convergys.
5.2 You acknowledge that elements of the Data and/or Materials may be derived from information or materials owned or supplied to us by a data supplier ("Data Supplier") and you acknowledge the IP Rights of Convergys and Data Suppliers in and to the Data.
5.3 Except for the limited licence expressly granted hereunder, you acknowledge that you will not acquire any IP Rights or other rights in relation to the Data or Materials.
5.4 You shall not delete or seek to remove or disguise any marks or notices of Convergys or Data Suppliers which may appear to be incorporated on or in the Materials and/or the Data, such marks and notices which you shall ensure appear on any copies you may be permitted to make hereunder.
6. CONFIDENTIALITY
6.1 You acknowledge that Convergys has and does spend considerable resources, time and judgment in collating, sorting and compiling the Data and Materials and that the same are treated by Convergys and are to be treated by you as confidential information of Convergys. You acknowledge that the Data, the Materials and all other information disclosed to your pursuant to this Agreement is provided to you on the basis that you agree, and you hereby undertake, to use and to keep the same in strictest confidence, to use the same only for the Permitted Use and to not disclose the same to any third party (except to the extent permitted hereunder or to those employees who reasonably require the same to carry out the Permitted Use and who have been made aware of and who comply with the terms of this Agreement (which you undertake to ensure)).
6.2 To the extent you may be permitted by Convergys to allow any third party access and/or use of the Data and/or Materials and/or Derivative Works and/or information of a confidential nature on your behalf under this Agreement, you shall ensure that you inform such third party and obtain the acknowledgements from such third party in respect of the confidentiality of the Data, Materials, Derivative Works and information as are contained in this Agreement, and that you obtain from such third party binding, written undertakings to keep the Data, Materials, Derivative Works and information confidential on terms at least as onerous as those set out herein. You shall be liable for any failure of the third party to whom you provide access to the Data, Materials, Derivative Works and information to keep the same confidential for any use by any such third party of the same for any purpose other than the Permitted Use or any disclosure of the same by such a third party as if those acts or omissions were acts or omissions of you.
6.3 The provisions of this clause 6 shall not apply to the extent that they may otherwise prevent the disclosure or use of the information or materials which may be the same or similar to the Data and/or Materials to the extent you have obtained such information or materials from a third party not under terms of confidentiality, and/or which is or becomes public knowledge other than through your fault or breach and is or has been extracted or derived by you otherwise than from Data, Databases or Materials of us.
6.4 You agree to notify us promptly of any unauthorised use of the Data, Materials or Derivative Works or any part thereof of which you become aware or suspect.
7. E-MAIL
7.1 Where the Data includes e-mail addresses or e-mail data, the following provisions shall apply in respect of that Data:
7.2 If you wish us to exclude certain criteria from our range of criteria you must provide a suppression file to us that clearly states your requested exclusions prior and as part of your order.
7.3 If you wish us to exclude general e-mail addresses from the e-mail Data field you must request this prior to and as part of your order.
7.4 We are not responsible or liable for e-mail addresses that prove to be undeliverable save that where the number of undeliverable addresses exceeds the Undeliverables Threshold and subject to you providing proof of non-delivery within 30 days of the Licence Date, we will endeavour to provide additional e-mail addresses so as to ensure that the percentage of undeliverable e-mails is brought within the Undeliverables Threshold.
7.5 Convergys’s obligations stated in clause 7.4 above shall not apply where you decide to use a method of delivery that has not been approved in writing by Convergys.
7.6 We reserve the right to require you to cease or modify use of our e-mail Data where we discover that the content of e-mails sent by you is in our reasonable opinion inappropriate or you have misled us about the content.
7.7 Where you procure the use of the e-mail Data to send e-mails, you must ensure that the recipient is given a simple means to opt-out of receiving further communications and you must forward to Convergys the details of any recipients who do exercise their right to opt-out including any comments that may be made by such recipients in an excel or comma separated format.
8. ADVERTISING STANDARDS, DATA PROTECTION AND LEGAL COMPLIANCE
8.1 We will endeavour to comply with the British Codes of Advertising and Sales Promotion and with the DMA UK Direct Marketing Code of Practice and other codes of advertising standards laid down on a self-regulatory basis.
8.2 Nothing in this Agreement relating to the confidentiality or secrecy of the Data shall prevent or hinder either us or you from complying with our legal obligations as to disclosure or otherwise under the Consumer Credit Act 1974 and the Data Protection Act 1998.
8.3 You will ensure that any use to which the Data is put complies with, and in using the Data, you shall comply with all applicable laws, regulations and codes of practice from time to time including, without limitation, the Privacy and Electronic Communications Regulations 2003, those of the Post Office and the Universal Postal Union. You represent, warrant and undertake that :
i) You have undertaken and shall maintain all necessary notifications required for your use of the Data as data controller as required under the Data Protection Act 1998;
ii) You shall carry out all Direct Marketing Campaigns in compliance with, and shall ensure that all materials and scripts relating thereto shall comply with, all relevant rules and regulations;
iii) You shall not use the Data in connection with the delivery or communication of any defamatory, malicious or threatening statements or materials or materials which infringe the IP Rights of any third party;
iv) You shall only use the Data in accordance with this Agreement or otherwise in accordance with our written instructions;
v) You shall take reasonable steps to ensure the reliability of each of your employees who may have access to Data;
vi) You shall at all times have in place appropriate technical and organisational security measures to ensure a level of security appropriate to the harm that might result from unauthorised or unlawful processing or accidental loss, destruction of or damage to Data, including database software and equipment, governing the processing of the Data and any employees involved in such processing.
9. WARRANTY AND INDEMNITY
9.1 Where the Material is a disk or tape, we warrant that the disk or tape will be free from material defects in material and workmanship for a period of 90 days from delivery. We will replace free of charge any disk or tape which is defective (or (at our option) refund the relevant Licence Fee paid) if you return the disk or tape to us at your risk and expense within the 90 day period. This will be our sole liability to you with regard to defects in material and workmanship. We are not liable for any defect if it is caused by wear and tear, or intentional damage, or failure to follow instructions.
9.2 Subject to clause 10, we warrant that any services we provide to you will be provided in a good and workmanlike manner.
9.3 We do not warrant that the Data shall be fit for any particular purpose.
9.4 Except as expressly stated in this Agreement, all conditions, warranties, terms, stipulations and other statements whatsoever as to the quality of any Data or Materials or its fitness for any purpose that would otherwise be implied or imposed by statute, at common law, by a course of dealing or otherwise howsoever are excluded to the fullest extent permitted by law.
9.5 You hereby undertake to indemnify and keep indemnified Convergys with respect to any liabilities, losses, damage or expenses (including reasonable expenses) whatsoever arising or incurred by Convergys as a result of any breach by you of your obligations hereunder or arising out of any use by you of the Data or the Materials (except to the extent arising as a direct result of any breach of our obligations hereunder).
10. LIMITATION OF LIABILITY
10.1 Time for us to perform any obligations is not and may not be made of the essence.
10.2 Notwithstanding anything contained in this Agreement, except in respect of death or personal injury caused by our negligence, we will not be liable for any consequential, economic, or indirect loss or any loss of profits, loss of revenue, loss of contracts or loss of anticipated savings arising in any way in connection with the supply or non-supply of the Data or Materials to you.
10.3 Whilst we attempt to ensure that the Data is accurate and complete, by reason of the immense quantity of matter dealt with in providing and in compiling the Data and the fact that part of the Data may be supplied by sources not controlled by us, which cannot always be verified, as well as the possibility of negligence or mistake, we do not guarantee the correctness or accuracy of the Data and you agree not to hold us responsible for any error therein or omissions therefrom.
10.4 Without prejudice to clause 10.3 and except as otherwise stated, any query, complaint or claim you may have with regard to the Data or Materials must be notified to us within 30 days of your receipt of the Data or Materials respectively. Any such queries, complaints or claims received more than 30 after your receipt of the Data or Materials will not be considered by Convergys and Convergys shall not be liable (whether in contract, tort (including negligence) or otherwise) in respect of any such claims unless you have notified us of the claim within such 30 day period.
10.5 In the event of any valid claim against Convergys with respect to any defects with respect to the Data or Materials, we shall make good such defects (or (at our option) refund the pro-rata portion of the Licence Fee paid). This will be our sole liability with respect to defects in the Data or Materials.
10.6 Save in respect of liability for death or personal injury caused by our negligence, our aggregate liability in connection with this Agreement (whether in contract, tort (including negligence) or otherwise) for any one cause of action or series of connected causes of action shall not in any event exceed one and a half times the Licence Fee paid.
11. CONTRACT FORMATION, CANCELLATION, TERMINATION AND EXPIRY
11.1 By accepting these terms and conditions, completing an Order Form and placing an order through our Site you warrant that:
i) you are legally capable of entering into binding contracts;
ii) you are at least 18 years old; and
iii) you are a resident of or have your main place of business in a country of the European Economic Area; and
iv) you shall not transfer, transmit or disclose any Data outside of the European Economic Area.
11.2 After completing and submitting the Order Form on our Site you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us for us to licence Data to you in consideration of the payment by you of the Licence Fee. All orders are subject to acceptance by us and no order shall be deemed to be accepted by us unless and until it is confirmed by a further e-mail or in writing by us. When this has been done a contract exists between you and us. We reserve the right to reject any order, following which we shall promptly refund any monies paid by you to us prior to such rejection, until such time (or until acceptance by us) you agree all monies paid shall be held by Convergys on trust on your behalf.
11.3 Once accepted by us this Agreement may not be cancelled by you and you shall be required to pay the full Licence Fee for the Licence Period for all Data ordered regardless of whether you choose to receive or use the Data.
11.4 This Agreement may be terminated by either party (first party) by 30 days written notice to the other if the other commits a material breach of this Agreement and the other party has failed to correct the breach within such period of 30 days notice (other than in the case of non-payment of the Licence Fee or other charges due, for which the period for remedy shall be 7 days).
11.5 We shall be entitled (without affecting any other rights we may have) immediately to suspend or terminate this Agreement if:
i) Your business becomes subject to legal distress or execution; or
ii) You offer to make any arrangements with your creditors or become bankrupt or being a limited company have a receiver, administrative receiver or administrator appointed over the whole or part of the property; or
iii) Any order is made or a resolution is passed or proceedings are taken for your winding up; or
iv) You cease to carry on or threaten to cease to carry on all or a substantial part of your business; or
v) You are the subject of any event or process analogous or preparatory to any of those specified in this clause 11.5.
11.6 Promptly following expiry of the Licence Period or earlier termination of this Agreement, you shall delete and destroy (or, on our prior request, return) all copies of the Data, Materials and Derivative Works within your possession or control or stored on any of your systems or Databases, and shall ensure the deletion or destruction of any within the possession, control or on the systems or databases of any third party to whom you may have made the same available.
11.7 Clauses 1, 2.5, 4.5, 5, 6, 9.5, and 10 to 16 shall continue to apply notwithstanding termination or expiry of the Licence Period or this Agreement.
12. FORCE MAJEURE
We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform any of our obligations in relation to the provision of the Materials or Data or our other obligations under this Agreement if the delay or failure was due to any cause beyond our reasonable control.
13. NOTICE
Notices may be given by either of us to the other by sending them to the registered office of the other party. Any such notice will be valid if sent by first class post or fax and deemed to be received on the second business day following posting or transmitting.
14. ENTIRE AGREEMENT
This Agreement comprises the entire agreement between the parties and there are not any agreements, understandings, promises or conditions, oral or written, expressed or implied, concerning the subject matter which are not merged into this contract and superseded hereby. This Agreement may be amended in the future only in writing executed by the parties.
15. WAIVER
The failure or delay of either party to exercise any right or remedy in connection with this Agreement shall not operate as a waiver of that right or remedy, and the waiver of any breach or infringement shall not operate as a waiver or any subsequent breach or infringement. No waiver shall be effective unless it is in writing, duly signed and communicated to the other in accordance with clause 13.
16. LAW AND JURISDICTION
This Agreement is governed by and interpreted in accordance with English law. The parties agree that the English courts will have non-exclusive jurisdiction to hear any disputes relating to this Agreement.